Shipping policy

Processing. Most orders ship within 3–7 business days. Several pieces in the line are made to order, and during a drop those can take up to three weeks to leave the facility. You’ll get an email with tracking the moment yours ships — if you haven’t seen that email, the order hasn’t shipped yet.

Free US shipping over $75. Standard rates for everything else are calculated at checkout before you pay.

Your order may arrive in more than one parcel. Apparel and supplements ship from different fulfillment partners, so a mixed order is split and the parts can arrive days apart. Each parcel gets its own tracking number. Nothing is missing — the rest is on its way.

Delivery. Once a parcel is handed to the carrier, the delivery window is theirs, not ours. Domestic US delivery is typically a few business days after shipping. If tracking hasn’t moved in 7 business days, email info@pcptn-fit.com with your order number and we’ll open a trace with the carrier for you.

International. We ship to most of Europe, Canada, Australia, and much of Asia and Latin America. Available rates appear at checkout once you enter your address. Any customs duties, import taxes, or handling fees charged by your country are the buyer’s responsibility and are not collected by us.

Address accuracy. We ship to the address entered at checkout exactly as written. If you need to correct it, email us within 24 hours of ordering — after that the order may already be in production and we can’t recall it. Parcels returned to us as undeliverable due to an incorrect address can be reshipped at the buyer’s cost.

Lost or damaged. If a parcel arrives damaged, photograph it before discarding the packaging and email us within 7 days of delivery. We’ll make it right.